Account Verification Process
As part of our commitment to providing a secure and trustworthy platform, all new accounts go through a brief verification process.
Welcome to the Self-Serve platform! We are excited to partner with you in reaching your advertising goals across Connected TV (CTV). As part of our commitment to providing a secure and trustworthy platform, all new accounts go through a brief verification process. This article walks you through how that works and what to expect.
When Does Verification Happen?
The account verification process begins after you have entered your campaign information into the Self-Serve portal. It is the final step before your campaign is approved and scheduled to launch.
What Is Required From You?
Once you’ve submitted your campaign details, you will be asked to enter your credit card information. This step secures your order while our team completes the account verification process.
You will also receive a confirmation email notifying you that we’ve received your campaign submission. This email will let you know that an update on your campaign status will follow within 24 hours. If you have any comments or questions during this period, feel free to use the Chat or email support@DirectTV.com.
What Happens During the Verification Process?
Our Campaign Management Team conducts a thorough review to ensure all accounts meet verification requirements. Here’s what we verify:
- Order Receipt Confirmation:
We confirm via email that your campaign has been received and is under review. - Identity Verification:
We validate the identity of the individual who submitted the campaign using publicly available sources such as LinkedIn and the company website. We look for:- U.S. location
- Role and tenure with the agency (e.g., owner or key decision-maker)
- Alignment between the individual’s professional background and the submitted campaign
- Business/Agency Verification:
We review your business or agency profile to confirm:- U.S.-based operations
- Agency size (number of employees, years in business)
- Existing client portfolio and industry reputation
- Financial Verification:
We assess the financial credibility of your organization. For most first-time campaigns, payment via credit card is required upfront. If you request credit terms, we evaluate your agency’s profile and reputation to determine eligibility.
Completion of Verification
Once the verification process is successfully completed, you will receive an email confirming that your order has been approved. Your campaign will then launch according to your selected start date.
Why Is Account Verification Important?
Our verification process is in place to:
- Enhance Platform Security: We protect our clients and our platform from fraudulent activity.
- Validate Legitimacy: We ensure all campaigns and partners are credible and professional.
- Build Trust: We maintain a trustworthy ecosystem for advertisers of all sizes.
Thank you for your understanding and cooperation during this important step. We’re committed to providing you with a smooth and successful experience on the Direct TV Self-Serve platform.
Need help?
Our support team is here for you!
Use the live chat on the platform or email us at support@jamloop.com.