How do I update my payment method?
You can update payment details anytime in your Billing > Payment Methods section within DIRECTV Ads Manager. If you run into issues, email [email protected] for assistance.
What happens if my payment fails?
You'll receive a notification prompting you to update your payment method. Campaigns may be paused until payment is successfully processed. For urgent help, contact [email protected].
Can I prepay for my campaign?
Yes! You can prepay by funding your account via credit card. For ACH-based prepayments or other custom arrangements, email [email protected].
Can I get CO-OP or MDF documentation?
Yes. Notarized scripts and invoices can be provided. Simply email [email protected] with your request.
For DIRECTV Ads Manager we recommend keeping your payment methods updated and reviewing invoices regularly to avoid campaign interruptions.
When will I be charged for my campaign?
You will not be charged upfront upon the creation and launch of the campaign. Instead, you will be charged $500 increments based on campaign delivery and pacing. Meaning, every time $500 worth of impressions are delivered, the card is charged $500.
What happens if the campaign isn't delivering as expected?
If it seems as though your campaign may not meet delivery minimums, the Operations Team will reach out to you to troubleshoot the campaign and provide recommendations to better optimize targeting.