How to Contact Support for Your Self-Serve CTV Campaigns
Best ways to get extra support for your Self Serve Campaigns
We know that launching and managing a Connected TV (CTV) campaign can sometimes require extra guidance. That’s why our Self-Serve DSP platform offers multiple ways to connect with our expert support team. Whether you have a quick question or need in-depth assistance, we're here to help you succeed!
Ways to Get Support
1. Email Support 📧
For any questions or technical issues, you can always reach our dedicated support team via email:
Our team can assist with:
✔️ Campaign setup & targeting
✔️ Optimization strategies
✔️ Technical troubleshooting
✔️ Billing & payment inquiries
We strive to respond promptly and ensure you get the help you need.
2. Live Chat Support 💬
Need real-time assistance? Our platform features a live chat option, allowing you to connect instantly with a Campaign Manager.
✅ How to Access Live Chat:
- Look for the Chatbot in the bottom left corner of the app.Jamaloop.com screen.
- Initiate a conversation with our AI Chatbot for quick answers.
- Type in Human and a Direct TV expert can take over the chat for personalized support.
Our one-click chat support ensures help is always easily accessible.
3. Dedicated Account Manager (For Agencies & Clients) 🤝
If you’re an agency client or high-volume advertiser, you can receive a dedicated account manager for personalized support and strategic media planning.
📅 How to Connect with Your Account Manager:
- Schedule 1:1 check-ins to discuss campaign goals & performance.
- Get expert guidance on optimizing campaigns for better results.
- Video calls can be arranged for in-depth discussions.
Feel free to reach out and set up a meeting. Email Support@jamloop.com
4. Help Center, User Guides & Tutorials 📖
Explore our comprehensive Help Center for step-by-step guides and tutorials on:
🔹 Setting up campaigns
🔹 Targeting & optimization
🔹 Understanding reports & analytics
📌 Visit the Direct TV Help Center: Help.Support.com
5. Frequently Asked Questions (FAQs) ❓
Need quick answers to common questions? Our FAQs section covers a wide range of topics, including:
✅ Billing & invoicing
✅ Ad creative requirements
✅ Campaign troubleshooting
Check out our FAQs for immediate solutions before reaching out to support.
We’re Here to Help!
We are committed to making your CTV advertising experience seamless. Don’t hesitate to use any of these support options whenever you need assistance.
Have a question now? Email us at Support@support.com!