At DIRECTV, we know that launching and managing a TV campaign can sometimes require extra guidance. That's why our platform offers multiple ways to connect with our expert support team. Whether you have a quick question or need in-depth assistance, we're here to help you succeed.
1. Email Support
For any questions or technical issues, you can always reach our dedicated support team via email: [email protected].
Our team can assist with:
Campaign setup & targeting
Optimization strategies
Technical troubleshooting
Billing & payment inquiries
We respond promptly and ensure you get the help you need.
2. Live Chat Support
Need real-time assistance? Our self-serve platform features a live chat option, allowing you to connect instantly with our support team.
How to access live chat:
Look for the chatbot in the bottom left corner of the screen.
Initiate a conversation with our AI chatbot for quick answers.
Type in the word 'human' and a DIRECTV Ads Manager expert can take over the chat for personalized support.
3. Dedicated Account Manager (For Agencies & Clients)
If you're an agency client or high-volume advertiser, you can receive a dedicated account manager for personalized support and strategic media planning.
How to connect with your account manager:
Schedule 1:1 check-ins to discuss campaign goals & performance.
Get expert guidance on optimizing campaigns for better results.
Video calls can be arranged for in-depth discussions.
4. Knowledge Base, How-To Guides & Demo Videos
Explore our comprehensive Help Center for step-by-step guides and tutorials on setting up campaigns, targeting & optimization, and understanding reports & analytics.
We're here to help!
At DIRECTV Ads Manager, we are committed to making your TV advertising experience seamless. Don't hesitate to reach out to one of our media experts! We love to help.
Have a question now? Email us at [email protected].